A Major UK Mobile Network Operator had a requirement for contingent resources who could start immediately and deliver a mix of project management and technical capabilities.
When the Operator was dissatisfied with the quality of talent and pricing being offered by incumbent suppliers, they looked to us to support with their resource gaps.
Flint TS was approached to deliver a contingent resource workforce across various departments within their organisation.
We were chosen by the customer as we have a reputation of providing rapid access to highly qualified professionals.
The Challenge
Our customer needed contingent resources who could start immediately and deliver a mix of project management and technical capabilities.
They needed resources across various departments for business-critical projects, and were unhappy with the calibre of candidates being presented to them by alternative providers.
Our expertise lies in knowing the market sector and understanding our customer’s requirements.
Thus, we are able to quickly and seamlessly align candidate skills, personality, culture fits and values with the specific requirements of our customers.
The Solution
Working closely with stakeholders to craft role descriptions and understand team dynamics and cultural nuances, we designed and provided the appropriate talent mix required to meet the resource gaps within the organisation.
We committed to internal resourcing-related metrics to ensure a rigorous resourcing approach characterised by speed, quality, and efficiency.
Subsequently, Flint TS used our team of professional services subject matter experts to conduct interviews and technical testing before we submitted candidates to the customer for consideration.
Once they had selected the successful candidates, we collaborated closely with the customer’s in-house teams to onboard the people they had chosen.
The Result
This approach to strategic resourcing provided benefits to the customer including:
Time saving
Candidates were pre-vetted by Subject Matter Experts in project management and technical specialisms, so they only interviewed people who were suitable for the roles.
Convenience
They had a single point of contact with attentive support for requests, feedback and escalations.
Customer care
We held regular check-in calls with the customer to monitor candidate performance post onboarding.
Dedicated support
We assigned an engagement specialist to candidates to provide a point of contact. This includes regular check-in calls and support with ad-hoc queries such as timesheet queries etc.
Self-service management
We provided a web-based portal to manage candidate timesheets and approvals.
Flexibility
Our highly flexible approach to hiring meant they were able to contract resources in a mixed format to meet their budget:
- As-a-service
- Time and materials (T&M)
- Fixed scope of work (SoW)
The Business Outcome
We successfully identified and deployed talent when the customer needed it.
Overall, this included backfilling existing roles and proactively supplying vetted candidates in anticipation of upcoming projects.
Our successful resourcing approach and delivery led to the customer awarding us a ‘preferred supplier’ status via RFP to support their wider organisation.